Customer Service

SHIPPING & DELIVERY

Turnaround 

Turnaround times vary according to the product's inventory status, credit terms and customisations requested for the product ordered.

In general, orders for standard non-customised products that are in-stock and payment terms are current, these orders are shipped within 48 hours.

Carriers

We use local and international carriers to deliver our orders, including: USPS UPS FedEx DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on several factors such as the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

RETURNS & REPLACEMENTS

All goods sold are not refundable or returnable. Goods are sold under manufacturers' warranty. Please refer to the manufacturer's warranty for further details.